Dec 30 2011

Ombudsman Office Now Requiring the Submission of Form DHS 7001 with all Cases

The Ombudsman’s Office is now asking petitioners to submit Form DHS 7001, the CIS Ombudsman Case Problem Submission form, with all cases. This includes cases related to applications for Employment Authorization Documents. Form DHS 7011 is required for compliance with relevant privacy rules.

Previously the Ombudsman’s Office was open to customers submitting case inquiries regarding Employment Authorization Documents outside of normal processing times without also submitting Form DHS 7001, due to the urgency of many of these cases. This is no longer the case. It should also be noted that, in October 2011, the Ombudsman’s Office implemented the new Ombudsman Online Case Assistance program, which is an online system that enables same-day submission of case problems.

Download Form DHS 7001 at http://www.dhs.gov/xlibrary/assets/cisomb_dhsform7001.pdf
Access Ombudsman Online Case Assistant at https://cisombvos.dhs.gov/vos/form7001.aspx